Policies & Procedures

Dear customer,

The pages within this section contain essential policies, terms, and procedures. It is recommended that all customers read the information provided as a guideline in the event there is a situation that requires clarification. In many cases answers to common questions will be answered within the documentation. Biome Exotics provides this information to our customers as reference. Please review the information prior to contacting our staff with any questions or concerns. The written policies, terms, and procedures are informative and are essential to providing direction in processes towards resolution. These policies, terms, and procedures also serve to protect Biome Exotics LLC. They allow for our company operation to run effectively and efficiently long-term, so we may continue to provide you with the best possible service and products.