Shipping - Frequently Asked Questions


What day your order ships depends on what day and time you place your order, the service you selected, and the number of orders already in our pipeline. The vast majority of orders (95% or more) are shipped as described but are not guaranteed in periods of heavy volume where shipping may be delayed (usually no more than one business day).

  • We try to ship orders received before 2:00PM EST. same day, but we cannot not Guarantee this. Most orders will ship out between 1&2 business days.
  • Orders are shipped on a FIFO basis (First-In-First-Out).
  • Orders received after 2:00PM EST. on Saturday will be scheduled for ship the following Monday.
  • Consider selecting UPS for your shipping needs, they are our preferred carrier - and offer competitive rates as well as excellent service!
  • Live animal shipping schedule (read more)


Once your shipment leaves our store, please refer to the following tables outlining the shipping service you selected. 


Fast: One to Five Business Days
UPS Ground® gives you cost-effective, reliable ground delivery within one to five business days. You also get free tracking information for your shipment, 24/7. Did you know? 90% of UPS Ground packages are delivered in three days or less, with Saturday delivery standard to most residential addresses.

Faster: Second or Third Business Day
For important, but not critical shipments, use two-day or three-day options like UPS 2nd Day Air® or UPS 3 Day Select®. It’s all in the name. It will either be two or three days, depending on which product you select. Saturday delivery is available for UPS 2nd Day Air and UPS 3 Day Select.

Even Faster: Next Day
For urgent shipments, we offer time-definite next day delivery by morning, noon or end-of-day, depending on your needs. Next Day means next day, with Saturday delivery available for UPS Next Day Air Early and UPS Next Day Air.



Same-Day Delivery - FedEx SameDay®
Have urgent shipments delivered that very day in select areas.

Overnight Delivery - FedEx First Overnight® FedEx Priority Overnight® FedEx Standard Overnight®
Get it there the next business day by morning, noon, or evening.

2 Day Delivery - FedEx 2DayA.M.® FedEx 2Day®
Have it there in 2 business days, as early as 10:30 to businesses or noon to homes.

3 Day Delivery - FedEx Express Saver®
Get shipments delivered in 3 business days, by afternoon to businesses or evening to homes.

Commercial Ground Delivery - FedEx Ground®
Ship affordably to businesses in 1 to 5 business days.

Residential Ground Delivery - FedEx Home Delivery®
Send shipments to residential addresses with delivery every day of the week.



Priority Mail Express® Next Day to 2 Days (4)

Priority Mail® 1–3 Days (5)

USPS Retail Ground® 2–5 Days

Media Mail® 2–8 Days

First-Class Mail® 1–5 Days

First-Class Package Service® 2–5 Days


(4) Scheduled delivery date and time depends on origin, destination, and Post Office™ acceptance time. Some restrictions apply. For additional information, visit the Postage Calculator.

(5) In most cases, the expected delivery date that is printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 days based on origin, destination, and Post Office™ acceptance time. Exceptions and restrictions apply. Visit Priority Mail for details. 


Orders are shipped within the 48 contiguous United States including Alaska, Hawaii.


Most carriers charge a pretty hefty fee when delivery addresses are wrong. PLEASE be careful when placing your orders! If you enter a wrong address resulting in an Address Correction Fee, we must pass that charge along to you.


Please be aware that carriers rarely provide adequate space for special shipping instructions on their delivery labels, and even if they do the unfortunate truth is such instructions are rarely read and nearly never followed. Therefore, even though we provide a space for special instructions we cannot guarantee them.

If you have any questions...
Contact a team member