WHAT ARE YOUR SHIPPING OPTIONS?
Most shipments will come from our location in Gaithersburg, Maryland.
CURBSIDE PICKUP:
Damascus MD Curbside Pickup - Please email support@biomeexotics.com to schedule your curbside pickup. Available pickup hours are Mon-Fri 4PM to 8PM, Sat 10AM-4PM.
US BASED SHIPPING CARRIERS:
We know you have a choice and we appreciate your business. Biome Exotics offers multiple shipping methods through Federal Express (FedEx), the United States Postal Service (USPS), and United Parcel Service (UPS).
WHEN WILL MY ORDER SHIP?
We do our best to get your order out and on its way to you. In most cases orders are packed and shipped out in 1 to 2 business days, unless stated otherwise. Transit times depend on service and carrier selected.
SHIPPING LIVE ANIMALS:
Orders are always dropped off at the shipper close to the end of the day to avoid extended periods of stress due to handling.
live animals are shipped Monday through Thursday, weather permitting. Please note that all live orders will need to be signed for upon arrival. Please make arrangements for someone to be home that day to avoid additional transit/hold times and undue stress to your live animal. please review our Live Animal Shipping Policies (live animals Monday through Thursday, weather permitting).
INTERNATIONAL SHIPPING:
At the current time, we do not ship internationally.
TRAVELING INTERNATIONALLY WITH YOUR PRODUCTS OR ANIMALS:
In the event you are considering one of our animals and/or products with the intent to travel internationally. Please be aware of any travel restrictions. Before your purchase, check for any international laws prohibiting the import or export of such animals and/or products. Biome Exotics cannot be held liable and will not honor any returns in the event the item(s) in question are confiscated or cannot be shipped internationally due to legal restrictions.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our (Return Policy).
IMPORTANT SHIPPING INFORMATION WHEN PAYING WITH PAYPAL:
If you are planning to pay with PayPal, please ensure that your PayPal personal information including address (demographic information) is up to date, as Biome Exotics will not take responsibility for any packages sent to the incorrect address.
MISDELIVERED/LOST/STOLEN PACKAGES
FEDEX MISDELIVERED/LOST/STOLEN PACKAGES:
If the tracking report states that your package was delivered but was never received, before contacting our customer service, please first check with your neighbors, office/lobby area, or public mailbox to see if your package was accidentally misplaced. In the event your package is still missing, then contact Biome Exotics so we can file a claim with FedEx. FedEx will then get in touch with the driver who delivered your package. Once the shipper acquires the driver’s account for the delivery, we will let you know the results of the claim (Please be aware that this process may take a little time). FedEx uses a GPS tracking and delivery system to verify delivery points. This data will be conveyed to us as part of the claim report. If FedEx confirms a shipping error was made and the package is marked as lost in transit, Biome Exotics will ship and replace the item(s) free of charge. If FedEx confirms that the package was delivered to the address you provided, Biome Exotics LLC is not responsible and will not provide a replacement. This policy is to protect Biome Exotics LLC from any false claims and fraud.
USPS MISDELIVERED/LOST/STOLEN PACKAGES:
If the tracking report states that your package was delivered but was never received, before contacting our customer service, please first check with your neighbors, office/lobby area, or public mailbox to see if your package was accidentally misplaced. In the event your package is still missing, then contact Biome Exotics, so we can file a claim with USPS. Once USPS acquires the driver’s account for the delivery, we will let you know the status of the claim (Please be aware that this process may take a little time). If USPS confirms a shipping error was made and the package is marked as lost in transit, Biome Exotics will ship and replace the item(s) free of charge. If USPS confirms that the package was delivered to the address you provided, Biome Exotics LLC is not responsible and will not provide a replacement. This policy is to protect Biome Exotics LLC from any false claims and fraud.
*If necessary, for future shipments, Biome Exotics has every right to cancel USPS shipments and send your package via another carrier offering a similar ship time. This is done to protect our customers to assure that errors made do not re-occur, based on previous shipping experiences.
*Please be aware that If you select FedEx Ground service, FedEx may classify your address as a “Home Delivery” shipment which is only delivered Tuesday through Saturday. Biome Exotics has no say on how FedEx classifies your address, so please keep this in mind while choosing your shipping service.
HOW CAN YOU CONTACT US?
If you have any questions...
Contact a team member